FAQs

SHIPPING

1. Q: What payment methods do you accept for scrubs orders?

  • A: We accept various payment methods, including credit/debit cards and secure online payment platforms. Choose your preferred payment option during the checkout process.

2. Q: Can I track the status of my scrubs order?

  • A: Yes, once your order has been processed and shipped, you will receive a confirmation email with a tracking number. Use this tracking information to monitor the progress of your scrubs on their way to you.

3. Q: What is the estimated delivery time for scrubs orders?

  • A: Delivery times vary depending on your location and the shipping method chosen. Standard shipping typically takes 3-5 business days for domestic orders, while international orders may take longer. Expedited shipping options are available for faster delivery.

4. Q: Do you offer international shipping for scrubs uniforms?

  • A: Yes, we offer international shipping. Shipping costs and delivery times vary by destination. Please review our shipping policy or contact our customer service for more information.

5. Q: Are there any restrictions on international orders, such as customs fees?

  • A: For international orders, customers are responsible for any customs duties or taxes imposed by their country. We recommend checking with your local customs office for more information on potential fees.

RETURN & EXCHANGES

1.Returns

  • We understand that sometimes a purchase may not work out. Scrubs uniforms can be returned if they meet the following criteria:
    • Items must be in their original condition, unworn, and with all tags attached.
    • Returns are accepted within 14 days of the original purchase date.

2.Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  • We recommend using a trackable shipping method for returns.

3. Refund Processing:

  • Refunds will be processed within 5 business days after receiving the returned items.
  • The refund will be issued to the original payment method.

4.Contact Information:

  • For any questions or concerns regarding returns and exchanges, please reach out to our customer service team at orders.leninescrubs@gmail.com

5. Are your scrubs suitable for various medical professions?

  • Absolutely! Our scrubs are designed to meet the needs of a wide range of medical professionals, including doctors, nurses, dentists, and veterinary staff. We offer different styles and colors to suit various healthcare environments.

    6. Are your scrubs made from comfortable and durable materials?

    • Yes, our scrubs are crafted from high-quality and comfortable materials designed to withstand the demands of a medical environment. Details about the fabric composition can be found in the product descriptions.

    ORDERING SCRUBS

      1. Do you offer customization or embroidery services for scrubs?

      • Currently, we do not offer customization or embroidery services. Our focus is on providing high-quality, ready-to-wear scrubs in a range of sizes and styles.

        2. Are there any discounts or promotions available for bulk orders?

        • Yes, we offer discounts for bulk orders. Please contact our customer service team or check our promotions page for information on current discounts and special offers.

          3. Can I mix and match different tops and bottoms to create my own set?

          • Absolutely! Many of our scrubs are sold as separates, allowing you to mix and match tops and bottoms to create a personalized set that suits your style and size preferences.